What exactly do I get?
Your own copy of Tendstay with your business name, logo, colours and wording, on its own web address and with its own private database. Your team uses it at the front desk, in the kennel and on tablets. Pet parents use it on their phones. We set it up, host it and keep it running.
Is it an app my customers download from the App Store?
No download needed. It's an installable web app: parents open your link, sign in, and can add it to their home screen so it opens like any other app. Staff can do the same on a front-desk tablet or an entrance iPad.
Can you move my customers and pets over from my current software?
Usually, yes. Most booking systems can export customers, pets and vaccine dates to a spreadsheet. On the call we'll look at what yours can export and tell you exactly what can come across before you commit to anything.
Who hosts it, and who owns the data?
We host and maintain it for you. Every business gets its own separate database; your customer and pet records belong to your business and are never shared with other Tendstay customers.
How do payments work?
Through your own Stripe account. Parents can pay invoices, buy packages and start memberships from their phones; your front desk can charge a saved card at pickup and issue refunds. The money goes straight to your Stripe account. Card details are handled by Stripe, never stored in the app.
Can we text and email parents from it?
Yes, from your own text number (Twilio) and your own email domain. Booking confirmations, reminders and staff messages all go out under your name, and parents who opt out aren't texted again. Replies sent by text don't show up in the app yet; they go to your business number.
What does the AI assistant do?
It answers questions from parents and staff using your own policies and the person's own bookings: "What time is Saturday pickup?", "Is Bella ready for drop-off?". It quotes prices from your own price list, and it can start a booking request that your staff then confirm. It never confirms a booking or takes a payment on its own. You can turn it off.
Can it be changed to fit how we work?
Your services, prices, rooms, hours, closures, taxes and the words you use (what you call your membership, your photo feed, your reward points) are all settings. Features you don't offer can be switched off. If you need something new, we'll tell you what it would take.
Is our customers' information safe?
Each business runs on its own database. Every table has access rules, so a parent can only ever see their own family's dogs, bookings and invoices, and staff see only what their role allows. Card payments are handled by Stripe.
What is the demo?
A full working copy of the app under our own Tendstay brand, filled with made-up families and dogs. You can sign in as an owner, a front-desk lead, a groomer or a pet parent and click anything. Payments, texts and emails are simulated, and the data resets every night.
How much does it cost?
It depends on how many locations you have and how much setup you need, so we quote each business. Book a call and you'll get a clear quote with no obligation.